Rydges Norwest Sydney

Worst Room Service. Put an order for Room service which included some drinking water as this hotel don’t supply bottled water ( you have to order via room service and pay extra $5 tray charge) got delivered for an hour. When called the reception they said they will follow up. Call them again to put an official complaint as room doesn’t have drinking bottled water the reception said will put on Log ??? What a Joke. As a business traveller I don’t suggest this hotel to anyone. I would give 0 star if I could. I have stayed in some budget hotels which has better services. Also, just wanted to add that please do not choose the breakfast services. Very limited option. Takes a long time to refill. Requested to refill the scrambled eggs and Rice took a long time and again refilled with enough for couple of people. Paid money to just eat Mushrooms, Bacon and Sausages. Just responding to the manager: It was not busy when I visited the tea in the morning there were barely few people there, please stop giving excuses and accept the issues at the hotel. The point regarding Tap water, I don’t drink Tap water anywhere only bottles or filtered water. Didn’t mind paying the fees but the point was no one cared about bringing the drinks even after waiting for an hour. Just forget it mate

Hotel is a bit old, first night there was no hot water for many rooms ( 6 people were at the desk complaining) Liam, the duty manager offered compensation of full refund for the night and an option to take a shower in a different room !! Next day he mentioned that he did not get a permission from his manager for the full refund and offered 50% only. It’s a shame that a duty manager gave us empty promises just to ease the anger. Not sure about other guests but hope they read this and comment. Did not check the pool, but looks ok. Room service is really good and friendly.

Had to get a room for a late meeting. The rooms are nice. The elevator and plumbing sound like they have been there for many years. A little noisy but everything did work and the trip was successful and comfortable. We enjoyed the breakfast buffet as well with plenty of vegetables and even since kale. They had other options like cereals and pancakes, but we like the fresh vegetables and breakfast meats. Coffee machine was a nice option to get a quick espresso.

The hotel is in a great location, its close to a variety of key places. The rooms a nice and clean (although starting to show their age a little) and well laid out. The only issue we had was the bed, the king beds are made up from 2 king single beds (this is normal) however the 2 mattresses were different heights and softness. Couple this up with some truly terrible pillows and it made for a bad night sleep. Great hotel overall with some great facilities, they just need to sort the beds out